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Return Policy

Our Unconditional Guarantee

Products excluding opened pen sets, opened software or used digital design cutters that are not defective(Silhouette or Cricut) are unconditionally guaranteed and may be returned for exchange or refund, less shipping and handling, within 30 days from the date of shipping from Scrapbook Express. Please include your order number and name on any returns. If your Silhouette has a problem it can be solved directly throught Silhouette America support and their warranty. 

Please contact us by e-mail or phone before returning an item.

The customer is responsible for shipping charges on returns unless the return is due to a defective item or a mistake made by Scrapbook Express. Items must be returned in the condition received. Please enclose a copy of your invoice and a note explaining why you are returning the product. Please note: it may take up to two weeks for us to process a refund request.

Address returns to:

Scrapbook Express
Attn: Return(put your order number here)
P.O. Box 1196
Pleasant Grove, UT 84062

What do I do if my order is damaged on receipt?

If shipped by FedEX, please do not sign for merchandise until you inspect the order for possible shipping damages. Describe damages in detail on the receipt (bill of lading) and have the delivering party cosign the receipt. Do not discard the packaging material. Notify us by E-mail or phone. We will have the item(s) inspected and picked up by FedEX, and we will ship a replacement to you at no charge. Please do not return the merchandise yourself unless we request you to do so, as this may delay your re-order or credit.